> For the complete documentation index, see [llms.txt](https://smartev.gitbook.io/smart-research-mtt-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://smartev.gitbook.io/smart-research-mtt-user-guide/pack-content/troubleshooting/h2n-4-reinstalling-the-package.md).

# \[H2N 4] Reinstalling the package

### Sometimes when you import a new package version the files get corrupted or they don't overwrite properly in your config.  In order to solve this issue, you have to <mark style="color:orange;">reinstall Hand2Note 4</mark>.

To completely remove the program, please follow a few simple steps:

1. Open the Control Panel by typing "control panel" in the Windows search bar or by pressing Win+R and typing "control" -> Enter&#x20;
2. In Control Panel choose Programs and Features
3. &#x20;Find Hand2Note 4 among installed programs
4. &#x20;Click on the program name and click Uninstall, or right-click on the program name -> Uninstall
5. &#x20;Open My Computer -> C Drive -> Program Files and completely delete the Hand2Note 4 folder

This way you remove not only the program, but also the remaining folders and files that may have caused the issue.

To delete Hand2Note 4 databases please open folder C:\Users\Your Name\AppData\Roaming\Hand2Note and delete the "Databases" folder.

Do NOT delete other folders such as h2ndb or external, it may cause issues in Hand2Note 3 if you have it installed

Please note that the folder C:\Users\Your Name may not show AppData folder, then just type it in Explorer address bar to make it C:\Users\Your Name\AppData and press Enter, as shown in the instruction video.

That's all, Hand2Note 4 and the database are completely removed from your PC. <mark style="color:yellow;">Now you can download and reinstall the new version of the program, then install the Smart Research Package again.</mark>

**VIDEO:**

{% file src="/files/dRV1sq8pGzZLyMgdMBSP" %}